№ 1: We know our stuff
We’ve lived in Central America and have deep ties to the region. Every year, we travel to discover hidden gems, meet with tour guides, top up our knowledge and experience accommodations firsthand. We've travelled most routes ourselves – road, air and water – and can confidently choose the best way for you to go, given your budget, tastes and how much time you have away.
№ 2: We Have Big Ideas
Give us a few minutes to get to know you, and we can get started designing your perfect getaway. Whatever the experience you’re looking for, we can make it happen - kayaking down the San Juan River, a night spent atop a volcano, private island stays, a hot air balloon ride to watch the sunrise, trekking through the jungle to spot exotic wildlife - if you can dream it, we can do it. Don't know where to start? Don't worry, we've got you covered.
№ 3: We're Responsible
Central to everything we do is the desire to effect positive change and enrich the lives of those we encounter along the way. Every destination we send guests to is someone's home, and we do what we can to ensure that each place is left just as we found it, or better. We make it easy for you to travel in a way that you know positively contributes to the people and places you go. Read more about our sustainable practices here.
№ 4: No up-front commitment
You’ll get a couple of different itinerary options to begin, then we’ll work together to tweak whichever one you choose and turn it into your dream trip, with no obligation to book with us. You only pay your deposit when you’re satisfied that everything looks absolutely perfect and you’ve decided you want to move forward. Read more about our booking process here.
№ 5: We're a fee-free zone
ROAM offers competitively-priced luxury. You’ll pay the same to book a trip through us as you would to book it on your own, minus all of the stress and coordination. Our commissions come from our partners, not from our customers.
№ 6: It's easy & flexible
We’re a one-stop-shop for your whole trip. We do all the legwork, you just pack and show up. And if you need to change something – anything – before your trip or even mid-itinerary, we can help.
№ 7: We're with you all the way
24/7 support. We’re available round-the-clock to support guests abroad. If anything pops up and you need to get in touch, you can reach us by phone, text, WhatsApp, or email. We’ll be here.
№ 8: Little extras
We throw in some special surprises to make your trip truly perfect. Like what, you ask? You'll have to wait and see.
