- Can you book flights for me?
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Though we are more than happy to advise you of the best routes to get to Central America, we do not typically arrange international flights.
- How long has ROAM been doing this?
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ROAM has been planning experiential travel to Central America since 2014.
- Where does ROAM go?
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We specialize in travel to Central America’s most amazing locations. Our Central American destinations include Costa Rica, Belize, Guatemala, Panama, Nicaragua, El Salvador, and Honduras.
- Do I need travel insurance?
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All clients must have personal travel insurance adequate for Central America. Although many credit card providers offer travel insurance as a benefit, please ensure that you review your policy to familiarize yourself with what is, and isn’t covered. Many of our clients opt for additional trip cancellation and health insurance coverage beyond what is covered in their policy. We are happy to advise on insurance providers. To learn more about our preferred partners, contact us for more details.
- What are the ways to pay?
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We accept Visa and Mastercard.
- Who is ROAM?
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ROAM is a luxury travel agency that offers a fresh take on experiential travel to Central American countries.
We seek to craft quality, once-in-a-lifetime experiences, whether you’re a family looking to whisk the kids away somewhere fun yet educational, honeymooners wanting a combination of adventure and relaxation, or corporate travelers putting together an incentive break for your top earners. We pride ourselves on giving honest and impartial advice based on our own personal travels and experiences, so that you feel safe planning your holiday in the hands of a destination specialist with first-hand knowledge.
Above all, we offer a highly personalized service not found when booking with standard travel agencies or online – from the minute you make contact to the moment you return.
- Why choose a custom-built vacation with ROAM?
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When your holiday is custom-designed to your needs, you get the trip you really want. Choose spontaneous adventure, or opt to simply relax. We offer flexible dates, only the destinations you want to see, your own schedule and pace, authentic experiences in the most beautiful places, expert local guides with insider knowledge, hassle-free transfers and private drivers and peace of mind. We take care of everything so you don’t have to.
- Will I need any vaccinations before I travel?
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This will depend on the destinations you are traveling and your personal health circumstances. We advise visiting your doctor or a travel clinic to find out if vaccinations are required. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your vacation.
- When is payment due?
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Payment is due once you have approved your itinerary, as we start making arrangements the moment you commit to book.
- Can I get a refund?
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All cancellations by you must be made in writing and sent to us via email (info@roamwildtravel.com). If cancellation takes place earlier than 90 days (3 months) prior to trip departure date, all payments made will be refunded, minus an administrative fee of 20 percent (20%). For cancellations made 43 - 90 days (6 to 12 weeks) prior to trip departure, 50% of payments made will be refunded. For cancellations made 42 days (6 weeks) or less prior to trip departure, 100 percent (100%) of the amount remitted to ROAM will be forfeited.
- Why should I trust your recommendations?
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Our extensive travel and time spent living in Central America has given us first-hand experiences and allowed us to build unique connections throughout the regions we visit.
- How can I get in touch with ROAM?
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We can be reached via email at info@roamwildtravel.com or by telephone at 1.888.551.2929.
- I’ve never used planning travel services. How does ROAM work?
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We begin with a consultation. We want to know where you want to go, what you want to do, how much you want to spend, and what you want out of your vacation. From there, we make suggestions on destinations and activities, all for free.
Should you want to continue with our services, select from the different pricing options based on what you want us to do: we can create a basic daily itinerary or book reservations on hotels, attractions and restaurants to provide a detailed itinerary. You will receive sample itineraries for review and have time to make changes before we reach a final itinerary.
- Is travel to Central America safe?
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All travel involves an element of risk and ultimately your appetite (or lack of) for risk remains a personal decision. For us at ROAM the safety and security of our clients, wherever they may be travelling, is of the utmost importance to us. From our experience, we strongly believe that it is possible, with the right measures in place, to travel safely yet contrary to the advice of your government.
In each country that we send our clients to, we work with trusted advisors who keep us up to date on the current political situation and any threats that may affect our clients. We also pay close attention to the news and are very aware of what is going on where.
In the event of a cancellation due to political risks or natural disasters, we will of course do everything in our power to reimburse our clients. However, we strongly recommend that our clients purchase travel insurance in order to safely insure themselves against any eventuality. Please refer to our Terms and Conditions.
In the event of an emergency, our staff are available on the emergency number, as indicated on your final travel documents.
- What kind of support can I expect along the way?
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With ROAM you get exceptional customer support before, during and after your trip. If at any time before, during or after your trip you have questions, please reach out to us via email or phone. For urgent, time sensitive matters, phone is your best bet.
- Who travels with ROAM?
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The savvy traveler looking for a deeper, richer, luxury travel experience. ROAM is for you if you realize the value and efficiency in working with a team of local experts, saving you considerable time and resources in trying to pull this together on your own. Our travelers prefer to get off the beaten path, and escape the ordinary.
- Is booking with ROAM more expensive than booking it all online?
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We pride ourselves in providing excellent value above all else and have spent years building up our relationships with hotels and suppliers. As a result, we are able to offer extremely competitive pricing.
If you are looking to do a simple one-stop holiday to a beach destination for example, we should be no more expensive than if you booked the holiday yourself online. If you are comparing our prices to a hotel website, please do note that our rates will always include breakfast and all taxes and service fees, which hotel websites don’t always add on at the outset.
If you have come to us for a longer itinerary, there will be a small surcharge on the itinerary that we present to you. Each itinerary is unique, and takes a significant amount of time to put together. If you were to check the cost of each individual component of a month-long itinerary we may come out slightly above, but we think that this is justified by the time and effort we put into crafting your holiday – and we hope you do too!
- Can I book corporate travel with ROAM?
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Yes you can. We specialize in the following corporate travel services:
- Corporate Incentive Travel
- Management Meetings Off-site
At ROAM, we’re all about helping you motivate, communicate, thank and reward. Our aim is simple. We want to create life-enhancing, memorable and enriching experiences solely through the medium of travel.
- Are there any hidden fees?
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No. All costs will be outlined in the final quote. Guests are responsible for tipping their guides and service providers whenever they find service to be exceptional and want to show their appreciation. Tipping guidelines are outlined on each itinerary page.
- Should I be concerned about zika?
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With just one bite, a mosquito in the aedes genus can transmit diseases, including the zika virus. There are 71 countries on the WHO list of recent ongoing risk, including countries in Southeast Asia, Africa, South and Central America, and the Caribbean Islands. In addition, there have been a significant number of cases reported in Florida and Hawaii. All tropical destinations pose some risk of zika, but this risk can be greatly reduced or mitigated by taking steps to avoid being bitten by mosquitoes. Learn more about zika here.