Book with Peace of Mind

COVID-19 Policy

With COVID-19 continuing to change the landscape of travel, you may want to have something to look forward to, but might also worry about inflexible booking conditions and the risk of losing out. We have changed our policies through 2021 to give you the flexibility to book with confidence and get you excited about travel again.

In 2021, all new bookings with travel before December 31, 2021 may be postponed for free or fully refunded, minus a USD $500 booking fee. If your plans are impacted by COVID-19 whether at home or in your destination of choice, you may postpone your reservation at no extra charge, or cancel your booking for a full refund, minus our booking fee. 

 


Terms & Conditions

 

Cancellation: For new bookings made between January 1, 2021 and December 31, 2021 with travel dates that conclude prior to December 31, 2021 you may cancel your booking up to 60 days prior to departure in the event of a COVID-19 related restriction at home or in your travel destination. If you cancel, you will receive a full refund, minus a USD $500 booking fee. All other standard terms & conditions apply. 

Postponement: For new bookings made between January 1, 2021 and December 31, 2021 with travel dates that conclude prior to December 31, 2021 you may postpone your booking up to 45 days prior to departure in the event of a COVID-19 related restriction at home or in your travel destination. All other standard terms & conditions apply. Normal terms, conditions, and cancellation policies apply for any requests within 45 days of travel.

If you postpone your trip to conclude after December 31, 2021, normal cancellation terms will apply. 

Deposit & Balance Payment: For bookings made between January 1, 2021 and December 31, 2021 with travel dates that conclude prior to December 31, 2021, a deposit of 50% is required to secure your trip booking. Your balance is due 60 days before departure. If you decide to cancel for a COVID-19 related reason prior to balance payment, we will refund your deposit and any additional balance payments in full, minus our booking fee. Failure to pay the balance on time without giving notice of the intention to cancel will mean that normal cancellation terms are applied. 


How to Contact Us

To get your questions answered, email us directly at info@roamwildtravel.com, or give us a call at (toll free) 1-877-551-2929 and we will be in touch within 48 business hours to answer your questions.